Answers to guide your counselling journey with confidence

The first appointment is an opportunity for you to talk through what has brought you to therapy and to see how working together feels. Your therapist will ask some gentle questions about your current circumstances, your hopes for counselling and any concerns you may have about the process. They will also discuss practicalities such as confidentiality, session times and fees. By the end of the meeting, you can decide whether you would like to continue, without any obligation.

Everyone’s circumstances are different, so there is no single answer. Some clients feel clearer after just a handful of meetings, while others prefer longer-term support to explore deeper patterns. We will regularly review your goals together, making sure the pace and duration remain helpful for you. You are free to end whenever you wish; there is no fixed contract. The decision is always collaborative and based on what best supports your wellbeing.

Our therapists usually meet most clients face-to-face. However, some of our therapists do offer online sessions which we understand are more convenient due to travel, health or other life constraints. If you would prefer to work remotely, please talk to your preferred therapist who will explore the available options and agree what feels comfortable and secure with you. Whatever format is chosen, our aim is to create a confidential, supportive space where you can speak freely and feel heard.

Confidentiality is central to effective therapy. Everything you discuss stays between us except in rare circumstances where the law or professional ethics require otherwise, such as when someone is at serious risk of harm. Our therapists will explain these limits during our first meeting, so you know exactly how your information is protected. Notes are stored securely and your personal details are never shared for marketing. If you have any concerns, please raise them at any time.

Counselling can support a wide range of emotional and psychological difficulties, including anxiety, low mood, relationship challenges, bereavement, workplace stress and feelings of low self-esteem. Some clients come with a clear focus; others simply sense that something is not quite right and want space to explore. Whatever your starting point, we will work at a pace that feels manageable and tailor the approach to your unique circumstances and goals.

At our first meeting we will decide together how long each session should be based on your needs and availability. Many clients find a regular, consistent slot helpful for maintaining momentum, but there is flexibility to adjust if circumstances change. The important thing is that we have enough time to explore your concerns without feeling rushed while also fitting realistically into your week. We will review the arrangement periodically to ensure it continues to suit you.

Appointment slots are arranged on an individual basis. We understand that many people juggle work, family and other commitments, so we aim to offer some early morning, late afternoon or occasional Saturday times where possible. Availability can vary, therefore we will look at diaries together to identify a regular slot that you can reliably attend. If your circumstances change later, we will do our best to find an alternative time that continues to meet your needs.

Our fee reflects the professional training, supervision and preparation that underpin each session. As prices can change over time, we prefer to confirm the current rate with you directly when you enquire or at the initial meeting. Payment is usually made on the day of each appointment, and we will outline the accepted methods in advance. Concessions may occasionally be available; please feel free to ask if cost is a concern.

When unexpected events arise you may need to postpone or cancel. We request as much notice as possible so that the time can be offered to someone else in need. We will agree the notice period together during our first session, along with any fee that may apply for late cancellations or missed appointments. Clear communication helps us maintain consistency and respect each other’s time. If illness or an emergency occurs, please let me know promptly.

Beginning counselling is straightforward. You can phone, email or use the contact form to arrange an initial conversation. We will briefly discuss what is bringing you to therapy and check that we have the expertise and availability to help. If you decide to proceed, we will schedule your first appointment at a mutually convenient time. There is no obligation to continue after this meeting; the choice remains entirely yours.